Troubleshooting

"Extension not detected"

Chrome does not inject a freshly installed extension into tabs that were already open.

1. Reload the TrueRoyalties tab.
2. Check the extension is enabled in chrome://extensions.
3. Click the extension icon — the popup should say it is connected.

The import never finishes

Almost always an expired KDP session.

1. Open KDP and sign in.
2. Come back to TrueRoyalties — the import resumes on its own.

The first import covers your whole history, so on a large catalog several minutes is normal. Leave the tab open.

Ad spend is zero or too low

• Amazon Ads not connected — connect it in Settings → Connections.
• First import still running — the ad backfill walks backwards through your history and can take hours. Older periods fill in progressively.
• Filtered view — a distribution filter without Amazon retail has no ad spend by definition.

Nothing has updated since yesterday

That is often correct: KDP's estimator only refreshes every 24 to 48 hours. See Sync and data freshness.

To force a check: Settings → Connections → Sync now.

"Partial data" notice

The range you asked for holds more rows than can be read at once, so the figures shown are incomplete. Narrow the date range. If it keeps appearing on ordinary ranges, tell us — it should not.

Setup is blocked with a message about my KDP account

One KDP account maps to one TrueRoyalties account, permanently. The four possible messages, and what they mean, are listed in KDP royalties.

Reviews are missing for a country

Amazon requires a session to show review pages, so a storefront you are not signed in on cannot be read. Sign in on that Amazon store, and TrueRoyalties picks it up automatically.

A book is missing

Check the date range first — a title with no sales in the range does not appear. If it has sales and is still missing, run a manual sync, then contact us.

Still stuck

Contact support with the page, the date range and what you expected to see.